Can I connect a tablet pen and mouse together? You could use the pen and mouse as an alternative. The pen program works automatically when starting your laptop, the icon would display on the bottom of the right corner, close it then you can open the paint application. But it does the job and is small but comfortable in the hand. Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. Using the tablet for a few months, it creates scratch on the surface, what can I do?

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Unfortunately, we do not offer global warranty on our products. Open a Microsoft Office Word file. Go to our website to download the latest driver to solve this problem. Unfortunately, the PenDrawer App only works with Windows. Is there a way I can hablet this to work in dual screens?

Genius Product Support – PenSketch 9×12

If cursor moves randomly in a specific area, it could be a hardware problem on the tablet. Where can I find it? We have some problems with your product. The PenSketch is also somewhat lacking in documentation. The pen, mouse and tablet effective distance must be within 15mm; otherwise, this could create this condition too.


Genius has you covered. How is the Gold Txblet Level Attained? We appreciate your feedback for your Genius product user experience.

Remove the battery if you do not use it. News Blog Facebook Twitter Newsletter.

Genius PenSketch 9×12 Cordless Tablet MPN | eBay

Go to the Pen Pressure Area graphifs test it, if it is normal the problem is in your paint program, not the tablet. As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.

If the driver does not help, contact customer service. If unsure, contact customer support for assistance. The cordless pen has level pressure sensitivity but it does not support pressure sensitivity adjustment. Why does the tablet battery die so quickly?

Please installed the latest drivers and change a new battery, if the product needs driver and battery. Well fear not, starving artist. After I installed Photoshop CS, there is no pen pressure, why? This site may earn affiliate commissions from the links on this page.


It could be frequency interference between the monitor and the tablet. Windows XP, Vista, 7, 8, 10 Downloads: However, it cannot be turned on anymore. The problem is only solved by resetting the machine, why?

Solvusoft: Microsoft Gold Certified Company

When the pen is on the tablet, the blue light comes on. The computer responds to the clicks, but the computer does not respond to any pen movements.

Solvusoft’s close grahics with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems.

If the problem is the same, the tablet is broken and you need to contact customer support for assistance. Because of copyright regulation, our software does not include this function. It could be a tablet battery problem.